DocPath analyzes the most important customer communication and document software problems of large and medium-sized companies from two perspectives
DocPath, a multinational business document solutions company solved the problems Multivarejo encountered with their automation of logistics processes
Many customer communications management (CCM) platforms are currently available, but they often emphasize different aspects of business communications
Implementing centralized customer communications management (CCM) software also facilitates customer interactions across all communication channels....
Customer Relationship Management (CRM) and Customer Communications Management (CCM) are similar concepts, although they serve distinct purposes in...
A document management system and the underlying document software has some overlap in functionality with related concepts such as a content...
Competition is fierce and boosting customer trust and loyalty is not an easy task. In a world dominated by social networks,...
Introduction to Customer Communications Management
A leading logistics organization optimizes the time needed for administrative processes and automates its customer communications
This is where business reporting and business statistical tools come into play, for instance, the already well-known scorecards, which are visual...
The difficulty lies in achieving a level of customization in CCM platforms that allows each organization and user to adjust them to their specific...
Past, present and future of document management systems in the context of Enterprise Content Management.