Customer Communications Management (CCM) allows managing all inbound and outbound communications from a single platform.
In today's business world, there is no doubt that document management is essential.
Central business and customer communications management systems generate a wide range of documents, receipts, invoices, and financial statements
To get the most out of customer experience maps, these must be linked to the customer communications management (CCM) platform.
3 cross-cutting initiatives and 5 vertical initiatives to simplify customer communications
Document Software
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Paperless offices with document software solutions
Document management software is a powerful ally when it comes to digitizing specific processes or, banishing paper from offices
Analyzing the TOC of any enterprise software, including CCM software is possible, if…
Document Software
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Document management processing stages
A rigorous document management process ensures that all activities involving a document are conducted smoothly and efficiently, with the lowest...
Document Software
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Business workflows: Why are they so important?
It is possible tooptimize the workflows, control activities, carry them out in a timely manner, perform audits and improve processes and results.
Document Software
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CRM solutions: 12 common features, 10 advantages and the 4 types
CRM solutions make it easier for customer service, marketing, and sales teams to work together, which leads to increased customer satisfaction and...
Calculation is not easy because customer communications involve several processes, tools, channels, and stakeholders.
Document Software
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The importance of digitizing invoices - Eight advantages
As companies grow, so does the number of invoices they must process. Eight advantages of invoice digitization.