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Customer Relationship Management (CRM) and Customer Communications Management (CCM) are similar concepts, although they serve distinct purposes in...

Customer Relationship Management (CRM) and Customer Communications Management (CCM) are similar concepts, although they serve distinct purposes in...

A document management system and the underlying document software has some overlap in functionality with related concepts such as a content...

Competition is fierce and boosting customer trust and loyalty is not an easy task. In a world dominated by social networks,...

Implementing Remote Office Printing has helped us to improve our internal document creation adn control processes

Introduction to Customer Communications Management

A leading logistics organization optimizes the time needed for administrative processes and automates its customer communications

Modernization of Enterprise Content Management solutions lies in spending less time managing documents

This is where business reporting and business statistical tools come into play, for instance, the already well-known scorecards, which are visual...

The difficulty lies in achieving a level of customization in CCM platforms that allows each organization and user to adjust them to their specific...

DocPath successfully completes the first implementation of its customer communications management software in the Dominican Republic and now looks to...

Past, present and future of document management systems in the context of Enterprise Content Management.