A Brazilian company adopted the corporate identity of another organization, which at the same time managed two large chains of electronic stores. As a result, the new organization was bringing together a wide range of technologies that made the business process complicated. In addition, being a large company - present in 18 different states, as well as in the Federal District, with more than 1,000 stores and 67,000 employees, - complicated the entire document processes.
The Brazilian companies trajectory in this country's market dates back to the fifties. Nowadays, the merged company has become one of the largest stores in the world.
When the company adopted the new corporate identity, it found itself with a wide variety of technologies that made the enterprise's documents management process very complex. As an example, let’s highlight the following points: the company was running on the operating system zOS for centralized massive document processing, as well as Unix (IBM AIX) for high volume document printing and the web environment; also, iSeries in its distribution center and Linux distributed in all the stores network.
After implementing DocPath's advanced document technology through RICOH as a Partner (formerly IBM), they put an end to the chaotic coexistence of different platforms and formats, which complicated simple processes, such as the generation of corporate documents in one of the environments; and even more, when trying to combine several operating systems. The strategy of DocPath´s document technology consisted in moving the focus to the document, and thus a total convergence of all platforms and formats was made possible.
Despite the different type of technologies, there was no problem between the old and new platforms document management, although they were forced to live in harmony for a long time due to the complex situation from the beginning.
Nowadays, DocPath's document technology has become the standard from which all the company's document management is being run. The organization has an innovative technology center, which operates 24 hours a day, 365 days a year, providing agility, excellence and stability to all of the company´s operations.
The DocPath document management solutions which have been implemented, that unified and simplified the documentation process are:
The company values very positively the DocPath document technology implementation, because of the satisfying and complete integration of the different environments that had been added during the merger. The process was transparent and, for that reason, accomplished the improvement of the company's documentary efficiency. Moreover, the power and stability of DocPath's document management software was the reason why new features and document solutions were incorporated over time.
Thus, the company has been regularly renewing its confidence in DocPath's maintenance and support services, because its document technology has helped in achieving the goal of becoming a solid, respected and desired company by their customers, employees and business partners.