Recientemente, DocPath finalizó de manera satisfactoria dos proyectos cuya finalidad fue reemplazar el software JetForm/Adobe Central Server, asegurando la continuidad de los diseños de los formularios utilizados y optimizando sus procesos documentales. Esto se logró mediante la solución DocPath Ontario Suite y la vasta experiencia de nuestros técnicos en este tipo de proyectos.
Uno de ellos se realizó con la sede en Hungría de una gran empresa japonesa de automoción y otro con una empresa española de cerraduras que forma parte de un grupo de empresas sueco.
El software que utilizaban estas dos empresas es JetForm/Adobe Central Server. Este fue uno de los primeros productos de software documental que permitió el diseño y la generación de documentos de negocio en impresoras láser de sobremesa. Su éxito fue rotundo y lo llevó a ser implementado por numerosas compañías en todo el mundo. Sin embargo, los usuarios que aún utilizan esa tecnología se encuentran ahora ante la necesidad de encontrar una alternativa, ya que es un producto que se encuentra sin soporte.
DocPath Ontario Suite, parte de las soluciones de DocPath de CCM (Customer Communications Management). Es la solución ideal para una migración transparente, rápida y segura desde JetForm/Adobe Central Server, que evite cualquier modificación de las aplicaciones. A esta “Suite” se le implementaron muchas otras funcionalidades extra de lo que aportaba Jetform, como gráficos dinámicos, salida HTML5, full colour support, multitasking, uso de containers y kubernetes...
La instalación del software en la infraestructura del cliente se realizó de forma remota por parte del departamento de Operaciones Técnicas de DocPath. Además, dicho equipo se encargó de aportar una formación completa al cliente sobre el motor de generación y la herramienta de diseño de documentos.
El alto nivel de los servicios profesionales permitió a estos clientes disponer de un servicio técnico de atención para resolver dudas y problemas que pudieron surgir en la puesta en producción de DocPath Ontario Suite.
Por último, ambos contrataron el servicio de Mantenimiento y Soporte, el cual les proporciona nuevas versiones del software, así como soporte para la resolución de cualquier incidencia que pueda surgir.
DocPath es una empresa líder en la fabricación de software documental empresarial, que ofrece a sus clientes internacionales la tecnología que les permite complementar su ERP e implementar procesos avanzados de Document Output Management, Customer Communications Management y software documental de spooling. Fundada en 1993, DocPath tiene sedes en Europa, los EE. UU y América Latina y está presente con sus Soluciones en compañías de todo el mundo. Entre sus clientes figuran bancos de reconocido prestigio y corporaciones de primera línea, a los que facilita la difícil y compleja tarea de diseñar, generar y distribuir sus documentos críticos de negocio. DocPath mantiene un fuerte compromiso con el I+D+i, área a la que destina una buena parte de sus ingresos y en la que radica una de las claves de su éxito.
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DocPath, a leading, multinational company specialized in the development of advanced document software and Customer Communications Management solutions, analyzes and solves the most important customer communication problems of large and medium-sized companies from two different perspectives, and with their own particular needs.
All companies, regardless of their size, need to properly manage communications with their customers, especially companies with large office networks encounter more problems and, therefore, their needs are much more complex.
DocPath’s, document software products and customizable Customer Communications Management platforms also allow a seamless integration into legacy systems that are almost impossible to replace. The solution also allows for controlling critical tasks, such as high-speed online transaction processing. In addition, its high availability meets the requirements for executing large numbers of processing requests, allowing it to cope with peak demands that could cause very serious system problems.
To satisfy all these needs, DocPath’s document software is designed to be fully scalable. The number of offices is no longer that relevant. DocPath uses advanced technologies such as 'containers' and 'kubernetes' to fully adapt to their customer’s needs. These innovative document technologies allow DocPath to offer complete connectivity, even with critical legacy business applications on large communications networks.
DocPath’s responsiveness is the result of extensive experience in supporting big and complex networks and all those years of working with prestigious companies and enterprises that have already overcome all of these challenges.
Regardless of the office network size, the volume of document production and its complexity determine the new requirements that any company must satisfy.
If this document volume or its complexity is high, then it is essential to deal with document production in a flexible and streamlined way.
Another factor that is important as well, is the new paradigm of omnichannel document distribution, which is a serious challenge without an advanced design and processing application that allows high flexibility and extensive capacity to create and distribute these documents.
Dealing with complex requirements for all kind of communication types, scheduling production according to different parameters, such as time scheduling or the availability of resources is essential for the correct balance between production and costs.
Speed, when designing and generating documents, is very important as well, as a system that runs “eternally” when creating relatively simple documents is useless.
DocPath’s document software has a modular, high-speed and powerful system to design, generate and distribute business documents. This fact allows DocPath to offer full flexibility in the configuration of its customer’s document production environments.
This powerful design platform, with advanced graphic composition logic (without the need for programming), allows users of DocPath’s document software to easily design the most complicated business document.
Besides, DocPath’s document software solutions offer the ability to produce document outputs optimized for the chosen communication channel (paper, web, audio, video, etc.), and can use the most suitable channel or channels, depending on the needs in each occasion, without having to redesign the customer communications, thus offering greater flexibility and improving the companies service.
In conclusion, DocPath’s broad experience with large and complex projects allows them to offer a modern, agile, flexible, and completely modular document software solution, valid for both large & complex networks and large volumes of highly complex document creation and document output processes.
Its high integration capacity prevents large developments or complex application modifications and by generating omnichannel outputs the document software solution offers an unprecedented response capacity in communications with clients, the future of CCM (Custom Communication Management) is already part of the present in DocPath.
DocPath is a leading document software manufacturer that provides its worldwide customers with the technology that allows them to implement sophisticated Customer Communication and Document Output Management processes. Created in 1993, DocPath´s document solutions have been implemented in companies all over the world. Among its international clients are prestigious banks and first-class corporations, which are aided by DocPath solutions by simplifying the complicated and critical tasks involving the design and distribution of business and customer documents. DocPath maintains a strong commitment to R&D&i, an area that receives a good amount of its revenue, and in which lies the key to the company´s success.
Disclaimer: DocPath is a DocPath Corp. registered trademark. All rights reserved. Other mentioned trademarks may be the property of their respective owners.